Shipping & Delivery

Shipping & Delivery

By placing an order and submitting payment, you acknowledge and accept the terms and conditions outlined below regarding the shipping and delivery of your items.

Please provide complete and accurate information at checkout (including name, delivery address, email, and mobile number) to ensure smooth processing and on-time delivery.

Delivery times may vary depending on the time of year, holiday periods, weekends, and Ramadan.

It is the customer’s responsibility to provide the correct and complete shipping address at checkout. The Concept is not responsible for lost or undelivered packages due to incorrect or incomplete addresses, and no reimbursement will be offered in such cases.

Order Cancellation & Changes

Once an order has been placed, it cannot be cancelled or modified.

If you are unhappy with your purchase or experience any issues, please reach out to our Customer Care team at info@theconceptdubai.com for further assistance.

Further Assistance

If your delivery time falls outside of the estimated window provided, or if you have any other inquiries, please contact us at info@theconceptdubai.com and we will be happy to look into it as quickly as possible.